Organisations turn to service providers to deliver compliant and efficient payroll services within their organisation and this award will be presented to the provider proven to demonstrate commitment to customer service and an effective and compliant international payroll service.

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Team overview

This section looks at the people behind the payroll and nominees should supply evidence of:

  • Induction process for your new starters
  • Training and development, including how this is measured and implemented
  • Organisation chart
  • Appraisal system is in place and its effectiveness
  • Either achieving, or working towards, the Payroll Assurance Scheme and Payroll Quality Partnership (or similar accreditations such as ISO and Investors in People)
  • Anything else which demonstrates that the organisation keeps its payroll teams up to date

Service overview

In this section the nominee should provide an overview of:

  • Services offered to clients
  • Target audience served
  • How the provider communicates with clients, including frequency of communications
  • Additional value provided to clients through best practice initiatives, such as but not restricted to:
    • Encouraging clients to understand the usefulness of tools to support staff development and systems health checking to support knowledge currency via CPD
    • Providing CIPP membership to the contact within the client organisation
  • How customer service, satisfaction and retention is measured

Testimonials

No more than three testimonials should be supplied; the judges will deduct marks for nominations which supply more than three testimonials. Testimonials should be from clients of the organisation and within the last 12 months, supplied on company letterhead or email with contact details for the person supplying the testimonial. All testimonials can be attached as one pdf document.

Team work is crucial to the success of any business. Employees should all be working towards one overall goal, or mission for the organisation, otherwise the organisation will fail. This award recognises the in-house payroll team that has compelled their employer to recognise the important role that the department can play in improving the overall company performance, and not just perceive the department as a cost centre. 

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Submission

Overview of the team

This section should provide the judges with a team overview and structure which demonstrates how the team works together to maximise individual skills and experience to deliver exceptional service at the employing organisation.

If you adopt any skills matrices or professional development plans within your organisation they should be supplied as supporting evidence to strengthen your nomination; along with an organisation chart to show where payroll, pensions and/or reward sits within your organisation.

This section should also contain details of the payroll, pensions and/or reward function within the organisation:

  • How many employees are on the payroll?
  • Pay frequency
  • Type of pension provided and contributions made by the organisation
  • Details of the benefits package available to employees and how this was identified and implemented within your organisation
  • Success of pay and reward strategies, measures of success could be such as cost and or resource savings or number taking up flexible benefits etc.

Team projects

This section should explain any initiatives that the team has been involved in over and above their day to day responsibilities, which may have impacted positively on the organisation as a whole.

This could include:

  • Re-organisation of the department to better utilise the existing skills within the team
  • Streamlined communications within the team, and organisation as a whole, to improve customer service
  • Changes to processes and/or systems to improve the efficiency and effectiveness of the department
  • Outsourcing certain functions to allow the department more time to focus on other aspects of their role and generate better results
  • KPIs

Testimonials

No more than three testimonials should be supplied. The judges will deduct marks for nominations which supply more than three testimonials. At least one testimonial should be from the person who has direct responsibility for the team, and all should be supplied on company letter head or email with contact details for the person providing the testimonial. All testimonials can be attached as one pdf document.

With an increasing focus on employee health and wellbeing, this award has been introduced to recognise payroll departments who have introduced initiatives within their organisation designed to improve the general health, wellbeing and/or financial awareness of their employees.

Judges will look for:

  • An innovative wellbeing strategy
  • A clear narrative that demonstrates why the strategy was implemented and how it is linked to broader business strategy
  • Evidence of success: return on investment and how it has strengthened the organisation - please use metrics, anecdotes, staff feedback, and case studies. Judges will mark highly entries that demonstrate how the strategy is linked to engagement and productivity levels
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Overview of the health and wellbeing strategy

This section should outline the organisations wellbeing strategy and how it fits with the overall corporate strategy at the organisation. The judges will be looking for evidence that the two are linked and that effective measures are in place to demonstrate the success of the health and wellbeing strategy.

Overview of the benefits package available to employees

The judges will be looking for an innovative benefits package and details of how it is communicated and measured within the organisation. This section should include details of:

  • How the benefits package was identified?
  • What is the % take-up of benefits offered?
  • What impact has this had to staff morale/satisfaction/attendance?

Testimonials

No more than three testimonials should be supplied; the judges will deduct marks for nominations which supply more than three testimonials. Testimonials should be from employees within the organisation, supplied on company letterhead or email with contact details for the person supplying the testimonial. All testimonials can be attached as one pdf document. 

This award is aimed at software products which are sold and supplied for companies to run their own payroll in-house, or on behalf of their clients. It will recognise an organisation that is committed to ensuring that its software is compliant, user friendly, enables best practice and is well supported. The award itself will be given to the software product and the judges will be looking for what makes your product stand out compared to others who share your target market.

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Details of the software product

This section should provide product information and specifications, including:

  • Details of the target market
  • How the organisation is keeping up to date on legislative developments
  • How the organisation keeps its clients up to date on legislative developments, e.g. customer conferences and newsletters
  • Details of releases to clients, including frequency of releases
  • Reporting and analytical functionality
  • Evidence of other forms of customer support to clients, e.g. Intuitive system, helpline support etc.

Testimonials

No more than three testimonials should be supplied; the judges will deduct marks for nominations which supply more than three testimonials. Testimonials should be from clients of the organisation and within the last 12 months, supplied on company letterhead or email with contact details for the person supplying the testimonial. All testimonials can be attached as one pdf document. 

Implementation of projects in payroll and pensions is commonplace, and this award recognises the work involved in implementing a successful project. The award can be won by either a project team who have been responsible for the project, or a project manager/consultant who led the change.

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Overview of the project

Judges will be looking for details of the project:

  • What was the project?
  • Why was it undertaken?
  • How did the project leader/team identify the need for change?
  • What was the approach taken in managing this project?
  • How was the project communicated internally?
  • Timescales for implementation

Evidence of improvements made

Here the judges will be looking for evidence of:

  • Has the organisation saved time/money since the project went live?
  • Has the project enabled the organisation to introduce new initiatives?
  • Has the project led to new business opportunities?
  • Has it led to an increase in customer satisfaction?

You should supply details of how improvements have been measured and KPIs to support your statements.

This award is open to service providers regardless of size and will be presented to the provider proven to demonstrate commitment to customer service and an effective and compliant payroll function.

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Team overview

This section looks at the people behind the payroll and nominees should supply evidence of:

  • Induction process for your new starters
  • Training and development, including how this is measured and implemented
  • Organisation chart
  • Appraisal system is in place and its effectiveness
  • Either achieving, or working towards, the Payroll Assurance Scheme and Payroll Quality Partnership (or similar accreditations such as ISO and Investors in People)
  • Anything else which demonstrates that the organisation keeps its payroll teams up to date

Service overview

In this section the nominee should provide an overview of:

  • Services offered to clients
  • Target audience served
  • How the provider communicates with clients, including frequency of communications
  • Additional value provided to clients through best practice initiatives, such as but not restricted to:
    • Encouraging clients to understand the usefulness of tools to support staff development and systems health checking to support knowledge currency via CPD
    • Providing CIPP membership to the contact within the client organisation
  • How customer service, satisfaction and retention is measured

Testimonials

No more than three testimonials should be supplied; the judges will deduct marks for nominations which supply more than three testimonials. Testimonials should be from clients of the organisation and within the last 12 months, supplied on company letterhead or email with contact details for the person supplying the testimonial. All testimonials can be attached as one pdf document.

This award is aimed at those new to the payroll and/or pensions industry, within the last two years, or who are currently completing and apprenticeship, who have made a significant impact and contribution to their organisation within that time.

The recipient of this award does not have to be a member of the CIPP, but they do have to demonstrate evidence of their personal and professional development within the industry, in addition to the impact that they have made to their employing organisation.

The winner of this award will be granted 12 months free membership of the CIPP, at their current membership level at the time of winning the award, or affiliate membership if awarded to a non-member.

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Evidence of personal and professional development

The judges will be looking for evidence to demonstrate this individual has been developing and keeping their knowledge and skills up to date. Continuing Professional Development (CPD) can be obtained through formal and informal training, on the job learning, attending industry events, qualifications and many other forms.

Evidence can include, but is not restricted to:

  • Individual CPD log
  • Professional development plan
  • Appraisal documentation
  • Certificates of achievement and completion

Evidence of improvements made to the employing organisation

Judges will be looking for evidence that the individual has made a significant impact within the employing organisation. Nominees should evidence this by supplying:

  • Details of what was done previously
  • How the individual identified the need for change
  • How the change was implemented and evaluated
  • How did the changes benefit the organisation
  • Details of the measures of success within the organisation following the changes made

Testimonials

No more than three testimonials should be supplied; the judges will deduct marks for nominations which supply more than three testimonials. At least one testimonial should be from the individual’s line manager, and all should be supplied on company letterhead or email with contact details for the person providing the testimonial. All testimonials can be attached as one pdf document.

We have all met someone in our careers who has had a positive impact, whether a colleague, line manager or unofficial mentor. This award has been introduced to provide you with an opportunity to say thank you to that person!

The award will recognise an individual who has invested their time to support you, has provided guidance and imparted wisdom which has empowered you, and has provided advice which has benefitted you in your role and your career.

To nominate in this category, submit up to 1,500 words explaining:

  • Who you are nominating and their relationship to you, e.g. line manager, tutor, trainer, colleague, mentor
  • What they have done to support, advise or inspire you
  • What you have done as a result of the support, advise or guidance received and how this has had a positive impact on your career

Judges will be looking for someone who has gone above and beyond what is expected of them in their ‘day job’.

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The manager of the year award is open to anyone working in payroll, pensions and/or reward and will be presented to an individual that has shown exceptional contribution to their organisation through managing a team, project or process.

Judges will be looking for managers that have:

  • Led a project that has benefitted their organisation through saving time, money or risk of financial penalties, and has implemented the project within agreed timescales of delivery, an example could be the implementation of a new system or service provider; or
  • Made changes to procedures which have improved the service delivery and payroll/pensions function to internal or external clients; or
  • Managed a team and improved overall performance through investment in training and development and/or improving morale within the team which has impacted the organisation as a whole

The recipient of this award does not have to be a member of the CIPP, but they do have to demonstrate evidence of their personal and professional development within the industry, in addition to supporting the development of their team. The winner of this award will be granted 12 months free membership of the CIPP, at their current membership level at the time of winning the award, or affiliate membership if awarded to a non-member.

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Submission Evidence of personal and professional development

The judges will be looking for evidence to demonstrate this individual has been developing and keeping their knowledge and skills up to date. Continuing Professional Development (CPD) can be obtained through formal and informal training, on the job learning, attending industry events, qualifications and many other forms.

Evidence can include, but is not restricted to:

  • Individual CPD log
  • Professional development plan
  • Appraisal documentation
  • Certificates of achievement and completion

Evidence of supporting the payroll/pensions team development

Judges will be looking for evidence that the manager has supported the professional development of their teams, this could be through formal and informal training, on the job learning, attending industry events, qualifications and many other forms.

Evidence can include, but is not restricted to:

  • Team professional development plans
  • Appraisal documentation

Evidence of improvements made to the employing organisation

Judges will be looking for evidence that the individual has made a significant impact within the employing organisation. Nominees should evidence this by supplying:

  • Details of what was done previously
  • How the individual identified the need for change
  • How the change was implemented and evaluated
  • How did the changes benefit the organisation
  • Details of the measures of success within the organisation following the changes made

Testimonials

No more than three testimonials should be supplied; the judges will deduct marks for nominations which supply more than three testimonials. One testimonial should be from the individual’s line manager, one from a colleague and the final from a direct line report; all should be supplied on company letterhead or email with contact details for the person providing the testimonial. All testimonials can be attached as one pdf document.